Service

Managed IT — monitoring, support and IT estate management

Full IT estate operations, run by named engineers. No anonymous ticket pool, no offshore, clear commitments.

01 · Pillar

24/7 proactive monitoring

End-to-end monitoring (servers, workstations, applications, networks, cloud) with alerts qualified by our SOC. Detect drift before the user incident, not after.

02 · Pillar

Human, local support

French-speaking helpdesk based in France, reachable by phone, email, chat or portal. Contractual SLA, transparent escalation, no robotic responses.

03 · Pillar

IT estate management

Procurement, deployment, updates, end-of-life. Always-current inventory, license management, MDM (Intune, Jamf, Kandji), hardware compliance.

04 · Pillar

Strategic IT advisory

Roadmap, multi-year budget, architecture choices, geographic expansion, M&A. Your Hexceos contacts join the executive committee with you.

05 · Pillar

Hosting and infrastructure

Application hosting in our [sovereign datacenter](/en/infrastructure/datacenter/), immutable 3-2-1 backups, disaster recovery plan tested twice a year.

Managed IT — your IT estate, run as a service

Managed IT is not a maintenance contract. It is the continuous stewardship of your IT estate by engineers who know your name, your concerns, and your roadmap. At Hexceos your named contacts are in the contract, they come to your site, and they respond in under one hour.

We take care of monitoring, user support, IT estate management, IT strategy, and — when you want it — application hosting in our sovereign datacenter.

What we cover

Endpoints & users — provisioning, maintenance, support, security, training.
Servers & applications — Windows Server, Linux, Microsoft 365, Google Workspace, business applications.
Network & security — LAN, WAN, Wi-Fi, VPN, firewalls, ZTNA.
Cloud — Microsoft 365, Google Workspace, AWS, Azure, GCP, OVHcloud.
Hosting — Hexceos datacenter, immutable backups, tested DR plan.

Service commitments

Named contacts, physically reachable.
Readable contractual SLAs (not a 12-tier grid).
French-speaking helpdesk based in France, 5/7 or 7/7 depending on need.
24/7 monitoring connected to our managed SOC on request.
Reversibility documented from contract signature.

FAQ

Questions
we get asked.

What size of company can you manage?

Hexceos primarily manages SMBs and mid-market firms with 20 to 500 staff, in France and Quebec. We adapt the structure (named engineers, dedicated teams, steering committees) to the size of your IT estate and your criticality.

Do you outsource user support abroad?

No. Our user support is fully operated from France by Hexceos employees. No outsourcing, no offshore — this is a structural decision, not a paid option.

How does reversibility at end of contract work?

Reversibility is documented in the contract from day one — transfer of configurations, administrator accounts, documentation and ticket history. You walk away with an operable IT estate, not a dependency.

Can you replace our existing IT department?

Hexceos can operate as a full managed IT provider (no internal IT department), in co-management (internal IT strategic, Hexceos operational), or as ad-hoc reinforcement. We adapt the contract to your existing organisation, not the other way around.

Let's talk

30 minutes,
no commitment.

A senior engineer, your situation as it is, concrete answers.

Request a call→ Cybersecurity audit